Question 1

What is your cancellation policy?

Accepted Answer

We kindly request that you provide us with at least 48 hours' notice for any cancellations or rescheduling. This enables us to adjust our schedule accordingly and accommodate other clients. Please be aware that if you cancel or reschedule within 48 hours of your appointment, or if you miss a scheduled appointment, a $100 cancellation fee may apply.If a card on file is declined for a cancellation or rescheduling fee, a $100 deposit - applied toward the service total - is required for future visits.For additional details, please review our full policy.

Question 2

Can I bring my child or my pet to my appointment?

Accepted Answer

To ensure a safe, calm, and seamless experience for all guests, we kindly ask that children and pets are not brought into the practice. Service animals trained to assist individuals with disabilities are always welcome.

Our treatments involve advanced medical-grade equipment, sharp instruments, and laser/light-based technology that require a controlled environment and may pose safety risks. While we love little ones (and furry friends), our team is unable to provide supervision, and maintaining a peaceful, secure setting is essential to the level of care we provide.

We also want your time at Contour Collection to feel like a true moment of self-care—an opportunity to slow down, unwind, and focus entirely on you.

We understand that exceptional circumstances may arise. If you need to bring a child, please reach out to us in advance so we can review on a case-by-case basis with your provider and our team.

Please note that no exceptions can be made for appointments involving lasers or any treatment requiring protective eyewear.

Question 3

Additional Company Policies

Accepted Answer

Children Policy

To ensure a safe and seamless experience for all guests, we kindly ask that children under the age of 12 are not brought into the practice.

Our treatments involve advanced medical equipment, sharp instruments, and laser/light-based technology that may pose safety risks to children. While we love little ones, our team is unable to provide childcare, and maintaining a calm, secure environment is essential to the experience we provide.

We understand that exceptional circumstances may arise. If you need to bring a child, please reach out to us in advance so we can review on a case-by-case basis with your provider and our team.

Please note that no exceptions can be made for appointments involving lasers, or any treatment requiring protective eyewear.

For the health and safety of all guests, we also kindly ask that anyone who is feeling unwell refrain from visiting the practice.

Refund Policy

Services Rendered
All services are final. Once a treatment has been performed, refunds are not available.
Pre-Purchased Treatment Packages
Packages are non-refundable and valid for 12-24 months from the date of purchase.
If a treatment within your package is later determined to be unsuitable, we are happy to provide a credit for the remaining value to be used toward alternative services.
Gift Cards
Gift cards are non-refundable and may not be redeemed for cash.

Photo ID Policy

To ensure patient safety and proper documentation, we may require a valid photo ID to be kept on file. A copy of your ID may be securely collected at your first visit prior to treatment. If you prefer not to have a copy stored, a team member will visually verify your ID and confirm it against your intake information. A note will be added to your chart confirming verification.

Treatment Photo Policy

To provide the highest level of care and track your results over time, we require pre-treatment photos for all services.

These images are a critical part of your medical record and help guide safe, precise, and consistent treatment planning.

If you prefer not to have photos taken, we completely respect your decision—however, we will not be able to proceed with treatment.

Arrival Policy

We kindly ask that you arrive on time for your appointment to ensure you receive the full, unhurried experience.

If you arrive more than 5-10 minutes late, your appointment may need to be shortened or rescheduled in order to respect the time of other guests.

Question 4

Do you accept tips?

Accepted Answer

At Contour Collection, we’re dedicated to ensuring your experience is seamless and stress-free, starting with clear and transparent pricing. Since day one, we’ve proudly maintained a no-gratuity policy, with pricing that reflects the full value of our exceptional care and expertise—so you can simply relax and enjoy your visit without any added pressure.

If you'd like to share your appreciation, a glowing review is the greatest compliment we could receive! Your feedback means the absolute world to us, helping us grow, improve, and continue serving you.

Question 5

Do you have on-site parking?

Accepted Answer

We suggest parking along S. Gaylord street but if you have trouble finding a spot, we have one parking space reserved for our clients in the back alley! Google maps will take you right to the back of our building where you are welcome to park behind the Subaru Impreza if the spot is available (it’s to the left of the bulb lights and planters and behind the black Contour Collection banner). We kindly ask that you walk around to the front entrance. There is also street parking in the adjacent neighborhoods if both of those options are unavailable.

Please keep in mind that Gaylord can get quite busy, so we recommend arriving 5-10 minutes before your scheduled appointment to look for parking.

Question 6

Are consultations free?

Accepted Answer

They sure are! We are delighted to offer 30 minute complimentary consultations for first-time clients and 15 minute complimentary consultations for return clients. There is never any pressure to proceed and you can schedule as many as you'd like.

Question 7

Can I get treatment on the same day as a consultation?

Accepted Answer

If you reserve a New Client Consultation (30 minutes) or a Return Client Consultation (15 minutes), there may not be enough time for treatment. That being said, we recommend letting us know ahead of time you may be interested in treating same day and we can adjust the appointment duration accordingly! Of course, there is never any pressure to proceed.

We should also let you know that all of our New Client appointments already have time allocated for a consultation prior to beginning treatment. This allows us to address any concerns or questions you may have before proceeding forward.

Always feel free to call or text the Contour Cell (720) 629-8921 with any questions regarding booking. We are always here for you.

Question 8

Do you sell giftcards?

Accepted Answer

Yes! You can purchase an e-gift card online here, or stop by the studio for one of our signature blush-pink gift cards.

Question 9

Do you offer financing?

Accepted Answer

We offer financing through Allē, Allergan's Rewards Program. This means that only Allergan products can be financed such as Botox, Juvederm Fillers, SkinVive, and SkinMedica skin care products. To apply and see how much you qualify for, visit THIS link.

Question 10

Do you have a referral program?

Accepted Answer

We sure do! Contour Collection is excited to offer a referral program that rewards our clients for sharing their positive experiences with their friends and family. As a valued client, you can now earn $60 for every successful referral that you make to our Practice. We believe that our clients are our best advocates, and we want to thank you for helping us spread the word about our exceptional services. By referring your loved ones to Contour Collection, you can help them look and feel their best, while also enjoying the perks of our referral program.

Here's how it works:
Simply ask your friends to namedrop you for referring them during check-in or check-out, it's that easy! So start sharing the love today, and let's grow our community of Contour clients together! Please note that you can redeem up to 3 $60 referral credits per appointment, and any unused credits will remain in your wallet for future visits.
For more information visit: https://www.contourcollection.com/referrals

Question 11

How do I request The Golden Treatment?

Accepted Answer

While The Golden Treatment is a complimentary service that we're proud to offer, it is only available by special request. To ensure that we can accommodate your request, we ask that you call or text us at least 48 hours before your appointment. However, please note that the availability of The Golden Treatment may vary based on Finley's schedule, and we will confirm with you ahead of time whether or not he will be joining you for your appointment.

Learn more about The Golden Treatment HERE.

Question 12

Do you offer any memberships?

Accepted Answer

Yes! We offer two memberships - The Signature for $225 per month, and The VIP for $600 per month. To learn more about our memberships, visit The Contour Club

CONTOUR CONCIERGE

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THINGS YOU SHOULD KNOW

What is your cancellation policy?

Can I bring my child or my pet to my appointment?

Additional Company Policies

Do you accept tips?

Do you have on-site parking?

Are consultations free?

Can I get treatment on the same day as a consultation?

Do you sell giftcards?

Do you offer financing?

Do you have a referral program?

How do I request The Golden Treatment?

Do you offer any memberships?

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