CANCELLATION POLICY

By reserving an appointment with Contour Collection, you acknowledge and agree to the following terms:

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• Appointments may be canceled or rescheduled without a fee when at least 48 hours’ notice is provided prior to the scheduled appointment time.

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• Reschedules made within 48 hours of the scheduled appointment are considered a late cancellation and may be subject to a $100 cancellation fee for every 30 minutes scheduled.

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• If you cancel with less than 48 hours’ notice or do not arrive for your scheduled appointment, the cardholder may be charged a $100 - $200+ fee, depending on the amount of time reserved for the appointment.

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• ​If the card on file is declined when we attempt to collect a late-cancellation or no-show fee, the outstanding balance must be paid before scheduling another appointment. A $100 deposit—which will be applied toward the service total—will also be required when booking each future appointment.

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• Clients who arrive more than 5-10 minutes late may have their appointment shortened or may need to be rescheduled to respect the schedules of other clients. Late arrivals that prevent the completion of the scheduled service may still be charged the full price of the service.

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• As a courtesy, appointment reminder messages are sent 48 hours prior to scheduled appointments via SMS and email to the contact information provided at the time of booking.

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• A valid credit card is required to reserve all appointments. The card on file must be in the same name as the client receiving services, and we may request a matching government-issued ID at the time of your visit to verify the cardholder.

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• To ensure the best possible experience, we kindly ask that you arrive at least 10 minutes prior to your scheduled appointment time.

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• Applicable taxes and fees will be retained and remitted where required.