Question 1

About Contour Collection

Accepted Answer

At Contour Collection, we believe aesthetics are about creating harmony between how you look and how you feel. When grounded in the right intention, treatments become more than skin deep - they’re liberating, energizing, and profoundly empowering. That’s why intention matters - and why our approach is so different. We’ve built a luxury boutique practice where aesthetic care feels just as empowering as it is effective - a space where education, personalization, and results-driven care come together in the most beautiful way.

Every detail of our brand is intentional: personal, polished, and deeply rooted in results-driven care. Inspired by the world-class standards of Beverly Hills, we deliver a boutique experience defined by five-star service and refined expertise - and we’re looking for exceptional talent to help us elevate it even further.

We believe that when we care for ourselves, confidence follows. That mindset shapes not only our treatments but also the team we’re building—people who are passionate about helping others feel confident in their skin. If that sounds like you, we’d love to meet you.

Question 2

Position Overview

Accepted Answer

We’re seeking an exceptional Contour Concierge to be the warm, polished face of our practice and the first touchpoint in every client’s journey. Equal parts client care coordinator, office manager, and receptionist, this role is key to creating the smooth, signature experience Contour Collection is known for. From expert scheduling and seamless check-ins to back-end coordination and day-to-day operations, you’ll help ensure every visit feels elevated, effortless, and unforgettable.

You’ll welcome clients, provide service and product education, process payments, and schedule future appointments—all while maintaining a clean, organized, and inviting front office environment. Additional responsibilities include answering phones, supporting administrative tasks, restocking products, and keeping our space looking photo-ready. Whether it’s a client’s first visit or their tenth, you’ll help make it feel like their best one yet.

This position will begin as part-time (1–2 days per week, primarily Saturdays and select Wednesdays) with the opportunity to grow into a full-time role as our team expands. We’re looking for someone who views this as more than a job—a chance to be part of a boutique practice built on care, connection, and an elevated client experience.

Question 3

Who You Are

Accepted Answer

We’re looking for someone warm, polished, and service-oriented—with a genuine passion for aesthetics, beauty, and wellness. You’ll thrive in a luxury, client-facing environment where thoughtful care, strong communication, and personalized guidance are at the heart of every interaction.

Exceptional organization and attention to detail are essential, along with a proactive, resourceful mindset and the ability to solve problems gracefully. Whether answering questions, educating patients, or making tailored recommendations, you’ll bring clarity, confidence, and warmth to every touchpoint—whether in person, over the phone, or via email.

You should feel comfortable navigating office software and electronic records systems, managing patient information and payments accurately while multitasking with ease. The ability to take direction, work independently, and stay composed under pressure is key. We offer comprehensive training to enhance your existing skills and deepen your industry knowledge.

A passion for the aesthetic space is a must—product and service knowledge is the foundation of success in this role. If you’re ready to be part of a team that values care, expertise, and genuine connection, we’d love to hear from you.

Question 4

Qualifications

Accepted Answer

• High school diploma or equivalent required
 • Tech-savvy and organized, with confidence using email, spreadsheets, and inventory management systems
 • Flexible availability, including weekends as needed
 • Background in hospitality, luxury retail, or high-end medical or restaurant environments preferred—especially roles requiring strong communication and attention to detail
 • Familiarity with EMR and scheduling platforms; Aesthetic Record experience is a plus
 • Bonus: Experience in a front desk, patient coordinator, or office management role—ideally within aesthetics, boutique wellness, or a luxury service setting

Question 5

Key Responsibilities

Accepted Answer

Client Experience & Front Desk Operations
 • Welcome each client with warmth, professionalism, and a polished presence that reflects the luxury of the Contour Collection experience
 • Manage all aspects of check-in and check-out: verify and update patient information, collect necessary authorizations or referrals, ensure all forms and consents are complete, and communicate pre/post-care instructions with clarity
 • Serve as the first point of contact by phone, text, and email—responding promptly, professionally, and knowledgeably to client inquiries
 • Educate clients on treatments, memberships, skincare offerings, and current promotions
 • Possess a strong understanding of Contour’s medical-grade skincare products and the ability to confidently recommend and sell products based on client needs and treatment plans
 • Consistently monitor the reception area to ensure guests feel comfortable and cared for—offering their preferred beverage, keeping them informed of any delays, and maintaining a clean, serene, and thoughtfully curated environment.
 • Deliver a consistently elevated, personalized experience that fosters trust, warmth, confidence, and loyalty

Scheduling & Office Coordination
 • Oversee daily appointment flow, confirmations, reschedules, and cancellations with efficiency and attention to detail
 • Coordinate new patient inquiries, consultations, and follow-ups in a warm and professional manner
 • Place reminder and no-show follow-up calls; assist with rescheduling as needed
 • Maintain accurate and up-to-date records in Aesthetic Record and other internal systems
 • Prepare and organize patient charts; assist with data entry and other front office admin duties
 • Proactively monitor inventory and communicate low inventory levels for both office supplies and skin care

Team & Business Support
 • Maintain systems such as Aesthetic Record and CRM platforms with accuracy
 • Track and support key performance metrics—like rebooking, product sales, and client retention
 • Assist with reviews, loyalty programs, and patient follow-ups
 • Contribute to a positive, aligned team culture rooted in excellence, professionalism, and mutual support

Question 6

Perks & Benefits

Accepted Answer

• Employee treatment + product perks – Experience the care you help deliver with generous access to our offerings, so you can confidently recommend what you know and love.
 • Professional growth & development – Thrive in a high-performing, supportive environment with opportunities for continued learning, advancement, and hands-on industry education.
 • Empowering workplace culture – Work in a beautiful, intentional, women-owned space designed to uplift both clients and team members through purpose, connection, and results.
 • Beauty stipend – Receive a monthly allowance for beauty maintenance, like manicures, so you always feel polished and confident.

Question 7

Additional Details

Accepted Answer

At Contour Collection, we’re committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, sex, marital status, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

CONTOUR CONCIERGE

The face of our practice.

This Could Be the Start of Something Beautiful

POSITION DETAILS

YOUR NEXT CHAPTER, CONTOURED

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